Shipping policy
Opulence by JAI, LLC will ship your order quick!
Your order should be delivered within 5-7 business days at most. If your order is delivered more than 1 business day past this date we will refund your shipping/handling charges. This timeframe is very accurate; however we always recommend allowing a few extra days for delivery when ordering for a specific event.
• If you need your order quicker, you may choose one of our expedited shipping methods.
• You will receive a confirmation email when your order has shipped.
Delivery Guarantee Exceptions:
• Packages delayed due to weather conditions.
• Packages delayed due to local delivery restrictions.
• Packages delivered outside the lower 48 states.
If you have any questions about how Quick you will receive your order, call us at 201-565-3159 or email us at opulencebyjai@gmail.com. We want you to shop at Opulence by JAI, LLC for all your home and event needs!
Opulence by JAI, LLC accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. All orders are shipped from our location in FLORIDA via USPS. We ship to all 50 U.S. states and abroad and follows the standard methods available by USPS.
In the U.S. USPS observes the following holidays:
New Year's Day - January 1,
MLK Jr. Day - January 21,
Washington's Birthday - February 19,
Memorial Day - May 27,
Independence Day - July 4,
Labor Day - September 2,
Columbus Day - October 14,
Veteran's Day - November 11,
Thanksgiving - November 28,
Christmas Day - December 25,
**Due to the high volume of orders during holiday season you may experience extended processing time up to 5 business days.**
Lost or Stolen Packages
- If the package shows delivered to your address, but is missing you must report the lost to us within two weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments). Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.
- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.
Shipping Method
*Limited options are available depending on the destination
Service
Delivery Time
Express Shipping- 1-2 business days (Typically by end of day)
Priority Shipping- 2-3 days (Typically by end of day)
Standard Shipping - 5-7 business day
Shipping Destination & Rates
United States
Opulence by JAI, LLC offers Free USPS Standard shipping when the subtotal in your shopping bag is greater than or equal to $100.00, excluding tax and any other offers or price adjustments. This offer is valid in all 48 contiguous U.S. states, but not valid in Alaska, Hawaii, and all other U.S. Territories including Guam, American Samoa, Puerto Rico and U.S. Virgin Islands. Terms are subject to change without notice.
Canada/Australia/Mexico/UK
All rates are quoted in U.S. Dollars.
We Offer DHL & USPS UPS currently.
Delivery is not available in most countries for Post Office boxes.
Duties, taxes, and customs fees assessed by customs are the responsibility of the customer.
International Shipping
Duties & Taxes
Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact your local customs office. The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes the (name of eTailer/supplier) to import the goods on his behalf. Further, the consignee/buyer agrees that (name of the eTailer/supplier) may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker).
USPS’S & DHL local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
Track Package
International orders are shipped via DHL & USPS (by the customers choosing) and will be delivered by local post or its affiliates. When your order ships from our warehouse, we send you a shipping confirmation email including your tracking number. To track your package, simply enter your tracking number.
Refuse Package
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:
Original and return shipping costs.
Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.
The amount of these charges will be subtracted from your merchandise refund.
Restriction
Orders shipping to international addresses have a maximum merchandise sub-total purchase amount limit of $1000 or maximum purchase items limit of 20 items per order, whichever comes first.